Do you have any other questions we can help answer? You can always send an email to [email protected]
At FriendFund, it's of the utmost importance to us that we maintain your trust and privacy.
(the "Website") and our mobile application (the "App"), and how we collect, use, and share that information in connection with our service offered through either of these (the "Service").
"Personal information" for purposes of this Policy means information that identifies you, such as your name, address, social security number, driver's license ID number, ID number, passport number, phone number, fax number or email address. Below, we discuss when and why we collect different types of personal information.
FriendFund implements its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly update our privacy and security policies and adapt them as necessary to offer the highest quality experience, regardless of new challenges as we work on our service.
. We'll be sure to respond as soon as possible.
Your privacy is not available for purchase
We take your individual rights to privacy seriously. We do not sell or rent your personal information to anyone, for any reason, at any time. You can delete your data any time by deleting your account
You may request through email ([email protected]
) that we delete your account for the Service. Deleting the app from your device does not constitute a request to delete your account. If you do so, your Personal Information will be permanently expunged from our servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information (see below) and delete all account credentials you have provided for use of the Service.
However, portions of your Personal Information, in de-identified and aggregate forms, may remain on our system indefinitely, when required by federal, state or local law, even if you request that we delete it. We are committed to keeping your personal information secure
The security of your personal information is important to us. As discussed below, we utilize physical, technical, and organizational security measures to protect against loss, misuse, and alteration of information under our control. We offer industry–standard practices and security measures to safeguard and secure the personal information we collect. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect FriendFund Guests, their accounts and our internal systems from unauthorized access.
When you register for the Service, FriendFund requires a password from you for your privacy and security. FriendFund transmits information such as your Guest Profile information or Account information securely. Our service ensures secure communications with encryption
All communication between your device and FriendFund is encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery. You are responsible for keeping your guest ID, password, mobile device, and email account confidential
We maintain strict rules to help prevent others from obtaining your password. We also recommend that you change your password periodically to make this more difficult to guess. Your password must be at least 8 characters in length. You are responsible for maintaining the security of your Guest ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at [email protected]
, but you should change your password immediately via the Service.
You also agree that you control and limit access to the email account and mobile device. If your email address changes, you are responsible for informing us of the change to protect your security.
Certain areas and features of our Website or Service are available to you without registration or the need to provide to us any personal information. However, other features of the Website or the Service may require registration, which involves providing your name, email address and a password.
When you use certain features of the Service, we collect a variety of other personal information from you. Although this information varies depending on how you use the Service, it may include such information as your name, address, phone number, email address and login information for online financial services and other accounts. Always keep your personal information up to date to gain full access
It is your responsibility to keep your personal information up to date by updating your profile within the FriendFund mobile app. We are not responsible for costs or other issues arising from you not keeping your personal information up to date.
In order to benefit from the full functionality of the Service, you must provide your third-party account sign in details to allow FriendFund and our partners to access your account data at those financial institutions for your use.
We may also request other personal information to provide you with other benefits of the Service. In these instances, you will be given the opportunity to provide or decline providing that information, and it will be used only for the stated purpose.
We may combine the personal information we collect from you with information we collect from other sources, both offline and online. This includes any information you provide to us while using our Service as well as when, where, and how you:
How we use your personal information
- Make payments, purchases and transfers, or
- Your use of our website, mobile application or services, or
- Any other services provided by our partners
FriendFund and its affiliated business partners use your personal information only as follows:
- To analyze usage and improve the Service
- To deliver to you any administrative notices, alerts and communications relevant to your use of the Service
- To market features and services that we believe may be of interest to you (you may opt out of this at any time through email to [email protected])
- To fulfill your requests for certain products and services
- For market research, project planning, troubleshooting, detecting and protecting against errors, fraud or other criminal activity
- To de-identify your personal information and create aggregated data, as discussed below
How and why we share your personal and other information
FriendFund and its affiliated business partners use third-party service providers to help us manage and improve the Service. These service providers may collect and/or use your personal or other information to assist us in achieving the purposes discussed above in the section entitled, "How we use your personal information." For example, we use third parties to host features of our Service and to help us target and implement our email communications and direct mailing. We also use third-party platforms to help us manage our relationships with the people and companies that use our services. And we use third parties to assist us with market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity. We may also transmit your personal information to our banking partners in order to meet any legal requirements.
We may also share your personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.
In particular, we may share certain information with financial institutions and our other partners to provide the Service features that you elect to use. For example, if you provide your online login information for financial accounts to us, we may disclose that to your financial institution or its intermediary in order to establish a connection between your financial account and your FriendFund account, and thereby obtain access to your financial records. And if you apply for a financial product or service, we will disclose any personal information that the financial institution requires to complete the transaction in question.
FriendFund reserves the right (and you authorize FriendFund) to share or disclose your personal information when FriendFund determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- Legal purposes. We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:
- To comply with applicable law or a court order, subpoena, or other legal process
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party
- To establish, protect, or exercise our legal rights or defend against legal claims
- To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets
Finally, your personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control, reorganization, bankruptcy, or asset sale. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. Restrictions and monitoring of our partners
Online session information and use is collected to improve your user experience.
"Cookies" are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer's hard drive. FriendFund may set and access cookies on your computer to track, gather and store preferential information about you. We encode our cookies to prevent others with whom we do not have a relationship with from being able to interpret the information stored in them.
Note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be interrupted. We may use third party providers to help us improve our Service and to target online advertising
The Service also enables third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. For example, third parties may use the fact that you visited the Website to target online ads for FriendFund services to you on non-FriendFund websites. In addition, our third-party advertising networks might use information about your use of the Service to help target non-FriendFund advertisements based on your online behavior in general. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative
website or the Digital Advertising Alliance
, or of companies participating in the Digital Advertising Alliance program by opting out here
. Although our website currently does not respond to "do not track" browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above. How we use anonymized data: Peer comparisons, research and development
FriendFund may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to:
- Organizations approved by FriendFund that conduct research into consumer spending; or
- Users of the Service for purposes of comparison of their personal financial situation relative to the broader community
Such information does not identify you individually.